ANS patients give ANS very high performance ratings according to the Centers for Medicare and Medicaid Services (CMS) Patient Satisfaction Surveys. For the latest reporting period, 98% of patients who responded would recommend ANS to friends and family. On all measures, ANS performed better than the Massachusetts average, which is usually better than the national averages. Check the ANS website for the most recent published performance ratings.
PATIENT SATISFACTION SURVEY – CENTERS FOR MEDICARE AND MEDICAID SERVICES
Patient Satisfaction Measure ANS / Massachusetts Avg / National Avg
How often the home health team gave care in a professional way?
97% / 88% /88%
How well did the home health team communicate with patients?
95% / 85% / 85%
Did the home health team discuss medicines, pain, and home safety with patient?
91% / 84% /83%
How do patients rate the overall care from the home health agency?
98% / 85% / 84%
Would patients recommend the home health agency to friends and family?
98% / 81% /78%
Source: Medicare.gov website - Home Care Compare, April, 2016 – March, 2017
ANS did not get a CMS star rating for the period because the number of surveys returned did not reach the required threshold. ANS did have a high percentage (52%) of patients who did return their surveys.